FAQ - Graduate Supplies

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WHEN AND WHERE WILL I PICK UP MY ORDER?
The initial delivery will be made at your high school during the time specified for your school. The time will be posted on the website under your specific school's name. After the initial delivery please contact your school's Senior Class sponsor for pick up instructions.

WHO DO I SEND ANNOUNCEMENTS TO AND WHEN DO I MAIL THEM?
This is an announcement of your special achievement in life that you will want to share with family, friends, neighbors, and people who are important to you. It is not an invitation to the actual ceremony. Proper etiquette suggests mailing your announcements ten days to two weeks before graduation. Some students may choose to mail them after graduation.

HOW LATE CAN I PLACE AN ORDER?
All announcement orders should be placed by January 18th, 2013.

WHY DO I HAVE TO PAY A LATE FEE AND HANDLING FEE?
A $20.00 handling fee will be added to catagories A-K on the Late Order Program. If you are only ordering a Cap & Gown the $20.00 handling fee will not apply. However, after April 13th there will be a $20.00 late fee added to the Cap & Gown price.

IF I DO NOT GRADUATE, CAN I GET A REFUND?
If you are not eligible to graduate you must must provide the following documents in order to receive a refund for the cap, gown and tassel unit only: 1. Copy of student's original order receipt. 2. Written confirmation from the school (on school letterhead) that student did not graduate. 3. Written request for refund from student that includes student's name, address, city, state, and zip code. A check will be made payable to the student at the address provided unless otherwise indicated. All requests must be made prior to June 30th of the student's Graduation year. Late Fees and Handling Fees are NOT refundable. Please allow 4-6 weeks for refunds to be processed. No refunds will be issued prior to graduation.

DO MY ANNOUNCEMENTS HAVE MY NAME ON THEM?
NO. Announcements do not include the student’s name. Namecards must be ordered to identify the graduate. Slots for the namecards are located inside most announcement styles. IT IS VERY IMPORTANT TO TYPE YOUR NAME CLEARLY using upper and lower case letters and please double check your spelling.

CAN I PLACE MY ORDER THROUGH THE MAIL OR VIA FAX?
You can place an order through the mail using a credit card or money order. We no longer accept orders via fax. However, you will be encouraged to place your order through the website when using a credit card. This method will allow you to print a receipt at the time of ordering.

WHAT TYPE OF GOWN WILL I BE RECEIVING?
All Cap and Gowns are contracted through the school. You will need to contact your school to see if your gown is a rental gown or a class keeper gown. Students are notified during the class meeting on what type of gown their school has choosen.