FAQ - Refunds & Exchanges

Cap & Gown Refund Policy:

Students who have not met the eligibility requirements for graduation must provide the following documents in order to receive a refund for the cap, gown, and tassel unit:

1. Copy of student's original order receipt.
2. Written confirmation from the school (on school letterhead) that student did not graduate.
3. Written request for refund from student that includes student's name, address, city, state and zip code. Check will be made payable to student at the address provided unless otherwise indicated.

No refund checks will be issued prior to graduation.

Only cap, gown, and tassel will be refunded. Other items in the unit (i.e. Diploma cover, medallion, mini diploma, etc.) will not be eligible for refund.

All refund requests must be received in our office prior to June 30th of the student's graduation year. No refunds will be issued after that date.

Please mail all requests to:
Herff Jones
North Florida Grad Supply
10175 Fortune Parkway, Suite 506
Jacksonville, FL 32256