FAQ - Cap & Gown

FAQ rings on a blue background

WILL I HAVE MY CAP & GOWN IN TIME FOR GRADUATION?
If you ordered a cap and gown unit, you will receive your attire in a timely manner for participation in graduation ceremonies. PLEASE NOTE: Some schools choose to distribute the caps & gowns to the students, and those schools may not distribute the caps and gowns to the students until closer to graduation. Please check with your school’s graduation coordinator or senior sponsor for more information.

WHAT MEASUREMENTS DO YOU NEED TO ORDER MY CAP & GOWN?
We want your cap & gown to fit you properly. We need your gender, height, and weight. This information is kept confidential and ensures a proper fit. Caps are one size fits all.

WHEN AND WHERE WILL I PICK UP MY ORDER?
Orders will be delivered to the school and will be distributed in early Spring. You will be personally notified as to the time and date of delivery. Graduation Announcements and Caps & Gowns are delivered separately. All Cap and Gowns will be given out at the school.

IF I DO NOT GRADUATE, CAN I GET A REFUND?
If you are not eligible to graduate you must must provide the following documents in order to receive a refund for the cap, gown and tassel unit only: 1. Copy of student's original order receipt. 2. Written confirmation from the school (on school letterhead) that student did not graduate. 3. Written request for refund from student that includes student's name, address, city, state, and zip code. A check will be made payable to the student at the address provided unless otherwise indicated. All requests must be made prior to June 30th of the student's Graduation year. Late Fees and Handling Fees are NOT refundable. Please allow 4-6 weeks for refunds to be processed. No refunds will be issued prior to graduation.

WHY DO I HAVE TO PAY A LATE FEE & HANDLING FEE?
Our LATE ORDER PROGRAM began after the original order was sent to the manufacturing plant. Your order must be custom made and produced at the manufacturing plant and shipped to my office and then to the school. The handling fee we charge is for items to be shipped to our facility from the manufacturing plant then to you, so we can provide you with the same products that seniors have been ordering since the beginning of the school year. Late Fees are applied to Cap and Gown orders.

HOW SHOULD MY GOWN FIT?
Your graduation gown should be at a length that falls approximately midway between the knee and the ankle. It should not go below the ankle, or above the knee.

SHOULD I IRON MY GOWN WHEN I RECEIVE IT?
NO! If you iron your gown, you can risk burning it. Instead, just hang it on a hanger for a few days, and if there are still any wrinkles in it, steam should take care of it.

WHAT TYPE OF GOWN WILL I BE RECEIVING?
All Cap and Gowns are contracted through the school. You will need to contact your school to see if your gown is a rental gown or a class keeper gown. Students are notified during the class meeting on what type of gown their school has choosen.